Frequently Asked Questions

Everything you need to know about your gear and our service.

What is the standard shipping time for orders?

We process all orders within 24 hours. Standard shipping typically takes 3-5 business days, while express options are available at checkout for faster delivery.

How do I ensure I am buying the correct size?

Each product page features a detailed 'Size Guide' specific to that item. We recommend measuring your current gear or body dimensions to compare against our charts for the perfect fit.

What is your return policy for athletic wear?

We offer a 30-day return policy. Items must be unworn, unwashed, and in their original packaging with tags attached to be eligible for a full refund.

Are your products covered by a warranty?

Yes, all OFFICIAL STORE equipment and apparel come with a 6-month manufacturer warranty against defects in materials and workmanship.

Can I track my order in real-time?

Once your order ships, you will receive an email with a tracking number and a link to our tracking portal to monitor your gear's journey to your doorstep.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.